banner
grafico6

SIXTH MAJOR PROCESS:
COMMUNICATION PROCEDURE

The CLAIM procedure sends all the information collected during the repair activities to the Manufacturers.
All data sent by CLAIM are contained in three different files:

  • the first file contains all Customer and administrative information concerning repairs;
  • the second file contains all the technical information on the daily repairs for the central QUALITY INFO system;
  • the third file contains information relating to ordering of spare parts.
The Repair Centre can receive from the Manufacturer the following information:
  • technical information on products and repairs;
  • price lists updating;
  • information concerning the delivery of parts ordered;
  • informative messages.
THE FINAL RESULTS OF THE COMMUNICATION PROCEDURE ARE:
  • THE RELIABLE COLLECTION OF REPAIR INFORMATION FOR THE MANUFACTURER
  • THE TIMELY COLLECTION OF REPAIRS TECHNICAL DATA TO CONTROL AND CHECK SPECIAL PRODUCTS
  • EASY AND AUTOMATIC SPARE PARTS ORDERS TRANSMISSION
riga
back home go