WHAT CAN CLAIM DO?
CLAIM handles any brand of any Manufacturer. By inserting contract data, it can handle and print different forms of calculation and any job sheet. All activities planned for any brand, such as printed summaries and enquiry checks, are activated for management of any new brand; the process of job sheet management uses the same transactions and functions as the main brand, making dealing with any repair extremely simple. Calculation and printing routines are different but they are selected automatically by the procedure.
CLAIM helps the operator complete the JOB SHEET during the phases of registration, delivery and dealing with repair problems. It also helps the technician in working out the estimates, the repair work, the IRIS EACEM fault code and checking that the accounting and invoicing stages carried out by the administrative personnel are correct.
CLAIM helps the salesperson sell spare parts, accessories and finished products; it records out-of-stock materials and calculates the amount of the sale, discounts and rebates. It can also work out advances paid for materials booked and parts returned.
CLAIM helps the warehouse personnel with stock management of products, loading/unloading parts, calculating which products are in stock and which are already assigned to customers and repairs. It also works out minimum stock and repeat order batches. It carries out automatic updating of prices and recods spare part codes, memorizes alternative codes and locates spare parts in the warehouse by means of the Repair Centre?s personalized coding.
CLAIM handles repair parts ORDERS for any supplier, carries out orders on the basis of information in the warehouse's historic files or according to the suppliers' price lists, analyses orders refused by suppliers and proceeds to correct any mistake.
CLAIM memorizes and stores all information concerning CUSTOMERS, knows the date of the last repair job for every customer, how many repairs have been carried out, which models have been repaired and how many times. This data allows promotional activities to be carried out.
CLAIM selects and prepares data for the quality INFO to be sent daily to the Manufacturer; this information is taken from the repairs carried out each day.
CLAIM activates the stages of TRANSMISSION and RECEPTION of information for daily quality info, for customers orders and for job sheets. CLAIM handles all information received from the Repair Centre and that prepared by the Manufacturer; data and files are continually kept up-to-date by CLAIM.
It highlights all activities suspended whilst waiting for the parts (the warehouseman can use the repair parts according to priority).
The information is selected according to which parts are used for repairs or alternatively according to the IRIS EACEM fault code found. All statistical information required is obtained immediately.
